Level Expectations

Adaptability

• Adjust to accommodate client while maintaining sight of the end goals and objectives

Client Focused

• Models a client-centered focus
• Appropriately voices/works through concerns with client
• Effectively and skillfully manages client and employee expectations
• Develops and sustains productive long-term client relationships

Communication

• Makes clear and convincing presentations
• Customizes communication style to the audience level
• Provides clear objectives and support toward task accomplishment
• Uses appropriate writing style consistent with organizational guidelines and norms
• Presents information, analysis, ideas, and positions in writing in a clear and convincing manner

Delivery

• Selects RG capabilities and service offerings that fit the client's needs
• Provide subject matter expertise to support client programs, initiatives, etc.
• Evaluates effectiveness and tracks ROI
• Defines objectives and strategies to meet client goals and objectives
• Works independently under tight deadlines

Problem Solving

• Identifies risks and implements mitigation strategies
• Draws on experience, lessons learned, and best practices to solve problems
• Empowers/facilitates problem solving techniques and actions from the team
• Implements corrective action plans
• Validates the results of the solution applied to problems solved

RG Focused

• Serves as a mentor to employee community
• Directly supports the development of proposals, whitepapers, collateral, etc.
• Participates and supports sales activities
• Significantly contributes to the corporate knowledge base