Level Expectations

Adaptability

• Adapts to significant, expected, or temporary changes affecting project work or deadlines
• Adjusts quickly in situations where conditions sometimes change
• Adjusts schedule to accommodate client's workload and staff resource considerations

Client Focused

• Provides moderately technical or complex information about products and services
• Assesses, identifies, and tailors products and/or services to meet client needs
• Follows up with client to clarify information or provide status updates
• Able to identify additional opportunities of improvement on client engagement

Communication

• Confers with a variety of individuals to obtain/provide information
• Summarizes what speaker says to verify and prevent miscommunication
• Composes, proofreads, and edits documents or correspondence involving technical information
• Effectively lead client/team meetings
• Uses graphics and other aids to clarify complex or technical information

Delivery

• Independently researches issues to gain further clarification or understanding
• Applies technical expertise to situations
• Develops strategies that are consistent with program mission and priorities
• Manages multiple tasks at the same time
• Recovers quickly from setbacks

Problem Solving

• Recognizes all factors that impact the situation at hand
• Approaches complex tasks by breaking them down into smaller components to better analyze
• Weighs the costs, benefits, and risks when planning
• Evaluates alternatives and makes sound and timely decisions
• Makes decisions prior to final manager review

RG Focused

• Supports knowledge transfer activities
• Identifies business opportunities
• Indirectly supports the development of proposals, whitepapers, collateral, etc.
• Obtains appropriate certification(s)