Level Expectations

Adaptability

• Adapts to minor or temporary changes affecting own assignments or work schedule
• Adjusts work activities appropriately in situations where a varying amount of information is provided
• Deals effectively with pressure and stress
• Prioritizes own work assignments in accordance with supervisory guidelines and mission requirements

Client Focused

• Provides services to clients
• Understands and is responsive to project's objectives and deliverables
• Directs complex or non-routine problems, questions, or complaints to the appropriate person
• Demonstrates a client-centered focus
• Understands who their client(s) are and supports client vision in a positive manner

Communication

• Communicates basic ideas or information clearly
• Listens to others and responds appropriately
• Speaks clearly so that others can hear what is being said
• Composes documents and uses appropriate templates
• Proofreads and edits for quality results

Delivery

• Demonstrates proficiencies in job requirements
• Adheres to goals and deadlines set by supervisor
• Demonstrates an understanding of new information
• Keeps supervisor informed of progress, issues, and potential problems

Problem Solving

• Identifies and reacts to problems
• Investigates and defines problem scope by collecting data
• Uses logic and available information to outline proposed solution
• Makes most decisions with supervisory guidance

RG Focused

• Becomes familiarized with RG's capabilities and service offerings
• Takes initiative and seeks new or additional responsibilities and challenges
• Seeks opportunities to master new knowledge
• Pursues professional development